Refund Policy

This Refund Policy explains how refunds, cancellations, renewals, and billing-related requests are handled for TenantSaaS subscriptions. By purchasing or using a TenantSaaS subscription, you agree to the terms described in this policy.

TenantSaaS offers a Starter Plan at $0/month. This plan is automatically activated when a user signs up and allows users to explore the platform before upgrading to a paid plan. Since the Starter Plan is free, no refund applies to this plan.

Users may upgrade from the free Starter Plan to paid plans such as Growth or Business when they need additional features, higher limits, or more advanced usage of the TenantSaaS platform.

You may cancel your paid subscription at any time from your account dashboard or by contacting TenantSaaS support. When a paid subscription is cancelled, it remains active until the end of the current billing period. You will continue to have access to the paid plan features during the already paid period, and the subscription will not renew after that period ends.

After cancellation, your subscription will not be renewed automatically for the next billing cycle. No further subscription charges will be made after the cancelled billing period expires, unless you choose to subscribe again.

TenantSaaS provides immediate access to digital SaaS services after a paid subscription is activated. Because of this, subscription payments are generally non-refundable once the paid plan has been activated and made available for use.

However, refund requests may be considered in exceptional cases such as duplicate payments, accidental multiple charges, incorrect billing caused by our system, or technical issues that prevent access to the purchased service and cannot be resolved within a reasonable time.

Refunds are generally not provided for change of mind, partial use of a subscription period, failure to cancel before renewal, not using the software after purchase, or misunderstanding of features that are clearly described on the TenantSaaS website or pricing page.

If you cancel after purchasing a paid plan, you may continue using the paid features until the end of your current billing period. For example, if you purchase a monthly plan and cancel during that month, your plan will remain active until the month ends, and it will not renew afterward.

If a refund request is approved, the refund will be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider, bank, card network, or financial institution, and may typically take 5 to 10 business days.

To request a refund or report a billing issue, please contact us at support@tenantsaas.com or through the Contact Us page. Please include your registered email address, subscription plan, transaction reference if available, and a clear description of the billing issue.

TenantSaaS may update this Refund Policy from time to time to reflect business, operational, legal, or payment provider requirements. The updated version will be posted on this page with a revised last updated date.

For refund, cancellation, subscription, or billing questions, contact TenantSaaS at support@tenantsaas.com or through the Contact Us page.